Basic Steps of Consultative Selling Model
today’s business environment, everyone sells – from the business owner to
the deliveryman in an organization.
you need to improve your selling skills and build your strong customer base?
consultative selling, the importance of building long-term relationships with
customers and developing your sales goals and objectives are key functions of
v Consultative selling has proven to be one of the most valuable sales
strategies. It focuses on real issues for the customers – business results.
v Easy-to-follow steps yet in-depth enough to sell improved customer
profit instead of products or services.
v You are no longer a vendor, out to sell a customer a product; you are
a consultant, out to help your customer's business grow.
v Enhance selling skills through a better understanding of behavioral
styles, customers' needs and motivations.
v It is the way to building long-term and continuing relationship with
v It is a practical and direct means for anyone who has to put across
an idea to convince someone to act.
v Include specific techniques for questioning and approaches for better
understanding customer needs, motives, and behavior.
Shows how to develop a mind-set that considers the customer in each
part of the selling process.
v Consultative selling is a tactic and a strategy.
strategy and consultative model learned, you would be able to:
Select an account that provides an opportunity.
Identify a tentative goal for that account.
Analyze the account in terms of needs, changes, market place
and industry trends to uncover broad opportunities.
Determine the competitive situation.
Analyze the account’s decision-making structure.
Identify the opportunities that will give you the best
Develop specific goals for the account.
Develop a strategy – a master plan to reach your stated
Analyze account’s opportunity areas to discover ways to
improve their business results.
Develop customer’s awareness of a problem
affecting their operations and results.
Identify possible solutions to explore with your account.
Determine solution value projected over a period of
Test the solution with your account and modify as required.
Sell the solution.
Continue partnership during implementation.
Chong has been in the selling profession for the past 25 years. He has worked
for various multinational Companies operating in Singapore – ASEA (ABB),
Foxboro, Eckardt, Texas Instruments and Pepperl+Fuchs. Started as a Sales
Engineer for the Singapore market and then as Area Manager for the ASEAN
countries. His last position as Director, Sales & Marketing covered the Asia
Pacific region. Products handled range from electrical switchgear,
instrumentation, digital control systems and intrinsically safe equipment. He
has mentored many successful sales personnel in all these organizations.
he is a Sales Consultant in private practice.
e-book is in PDF file and written in a seminar presentation format. You can
either view it using your personal computer or print it out and read as a
regular book. All salient points in each step are highlighted concisely.
For instant download, click here